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Framingham, Massachusetts, United States
29 days ago


Staples is business to business. You’re what binds us together.

Here at Staples, we are passionate about our customers and the user experience of our websites! We are looking for a Senior User Experience Researcher to join our Staples Digital Solutions UX team.  We’re an established group of passionate and talented UX designers, focused on creating awesome customer experiences. We love what we do and have fun doing it together.   We partner closely with Engineering, Creative and Product for Staples websites and mobile applications globally.  We are looking for smart, curious and passionate people to join our team! 

As part of a larger, fast paced, agile team you will be working on multiple projects supporting the ongoing transformation of Staples eCommerce experiences.  Your role will be to support the Product and UX teams by driving customer insight through applying the best research techniques for any given situation.

The ideal candidate for this position will have a thorough grounding in all aspects of User Experience Research, from initial needs discovery through concept validation and usability testing. You will uncover customer insights that inform the user experience and support the design of solutions that delight the customer and meet the needs of the business.

What you’ll be doing:

  • Support the UX and Product Management teams by driving the right research strategies for the situation, including competitive reviews, focus groups, heuristic evaluations, field studies, A/B tests, usability tests, surveys, cognitive walkthroughs, contextual inquiries, and benchmark studies
  • Collaborate with our CX and Marketing research organization on cross-team research
  • Moderate remote and in-person user research sessions
  • Plan and facilitate participant recruitment
  • Analyze research and present findings and recommendations to all levels of the organization
  • Organize research findings to serve as inputs for designs, task flows & requirements
  • Champion the use of research findings across the organization
  • Participate in cross-functional design brainstorms and be a customer advocate
  • Be on constant lookout for areas of opportunity to improve the customer experience

What you bring to the table:

  • Can synthesize information from a variety of sources or disciplines to arrive at a broader, deeper understanding of issues
  • Can establish clear, realistic timelines for goal accomplishment and coordinate planning efforts with other teams
  • Can act agilely and always look for the quickest way to get at the insights we need
  • Experience with online moderated and unmoderated testing tools
  • Can generate innovative ideas, solutions, and opportunities and find ways to apply them to business results
  • Can build coalitions or alliances to garner support for ideas and create a foundation for future influence
  • Can facilitate team and cross-team collaboration
  • Ability to handle multiple projects at once
  • Positive outlook and a sense of humor


Qualifications :

What’s needed- Basic Qualifications

  • 7 + years of related experience
  • Comfortable working in an agile work environment
  • Familiar with testing tools such as UserTesting, UserZoom, Lookback, or Optimal Workshop
  • Familiar with a broad range of research strategies and protocols

What’s needed- Preferred Qualifications

  • Background in a retail/eCommerce environment
  • Basic understanding of HTML, CSS, and JavaScript
  • Prototyping skills in tools such as Axure, InVision, etc.

We Offer:

  • Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Center
  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays), Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Interested in joining the team? Check out our perks and benefits !

Job Information

  • Job ID: 59519859
  • Location:
    Framingham, Massachusetts, United States
    Providence, Rhode Island, United States
    Nashua, New Hampshire, United States
    Portland, Oregon, United States
    SEattle, Washington, United States
    BOSTON, Massachusetts, United States
    ORLANDO, Florida, United States
  • Position Title: Senior UX Researcher
  • Company Name: Staples
  • Industry Niche: Retail
  • Primary Area of Job Responsibility: Research
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Experience: 7-10 Years
  • Required Travel: 0-10%

Please refer to the company's website or job descriptions to learn more about them.

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